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SALES and MARKETING

Managing Customer Service

This one-day workshop will teach participants:
✓ Identify ways to establish links between excellence in customer service and business practices and policies.
✓ Develop the skills and practices that are essential elements of a customer service focused manager.
✓ Recognize what employees are looking for to be truly engaged.

Critical Elements of Customer Service

This one-day workshop, will teach participants:
✓ Recognize that service delivery is an individual response value.
✓ Understand how your own behavior impacts the behavior of others.
✓ Develop more confidence and skill as a problem-solver.
✓ Learn some ways to make customer service a team approach.

Customer Relationship Management

This one-day workshop will teach participants how to:
✓ Develop an understanding of the terms and benefits of CRM on a company’s bottom line .
✓ Analyze the different components of a CRM plan.
✓ Develop a checklist for readiness and success in CRM.
✓ Develop an understanding of how CRM creates value for organizations and customers.
✓ Consider developmental roles that have the greatest impact on CRM.

Sales and Customer Service Training

This one-day workshop will teach participants how to:
✓ Develop an understanding of the nuances of body language and verbal skills.
✓ Demonstrate an understanding of questioning and listening skills.
✓ Acquire comfort with delivering bad news and saying no.

Dynamite Sales Presentations

This one-day workshop, will teach participants:
✓ Identify the key elements of a quality proposal.
✓ Know how to write a winning proposal.
✓ Perfect your first impression, including your dress and your handshake.
✓ Feel more comfortable and professional in face-to-face presentations.

Inventory Management

This one-day workshop, will teach participants:
✓ Understand terms that are frequently used in warehouse management.
✓ Identify the goals and objectives of inventory management, and measure your process against these goals.
✓ Calculate safety stock, reorder points, and order quantities.
✓ Evaluate inventory management systems.

Marketing and Sales

This one-day workshop, will teach participants:
✓ Recognize what we mean by the term “marketing.”
✓ Discover how to use low-cost publicity to get your name known.
✓ Know how to develop a marketing plan and a marketing campaign.
✓ Use your time rather than your money to market your company effectively.
✓ Understand how to perform a SWOT analysis.

Building Relationships in Sales

This one-day workshop, will teach participants:
✓ Learn the secrets to being a friend in sales.
✓ Identify strategies for building strategic sales relationships and finding personal fulfillment in the process.
✓ Enjoy more sales success.

Overcoming Objections & Nailing Sales

This one-day workshop, will teach participants:
✓ Identify the steps you can take to build cridibilty and reduce objections.
✓ Identify those areas that need more attention.
✓ Develop appropriate responses when prospective buyers throw you a curve.

Prospecting for Leads like a Pro

This one-day workshop, will teach participants:
✓ Understand the importance of expanding a client base through effective prospecting.
✓ Identify target markets and target companies with the 80/20 rule.
✓ Develop and practice networking skills.
✓Develop, refine, and execute the cold call.

Selling Smarter

This one-day workshop, will teach participants:
✓ Understand the wonderful paradox: helping other people get what they want gives us more of what we want.
✓ Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.
✓ Recognize the difference between features and benefits of products and services, and develop a plan for increasing product knowledge.

Using the Telephone as a Sales Tool

This one-day workshop, will teach participants how to:
✓ Get past the discomfort of cold calls by learning how to warm up your sales approach.
✓ Develop a script to maximize your efficiency.
✓Develop a plan for making the call and following up in a timely fashion.
✓Learn what to say create interest, handle objections and close the sale.
✓Generate more leads and repeat business by using the telephone more effectively.

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